Welcome to Salon Wala
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Account Registration
To book appointments on Salonwala, you must create an account. You agree to provide accurate and complete information during the registration process and to keep your account details updated. You are responsible for maintaining the confidentiality of your login credentials.
Use of Services
Salon Services
Salonwala provides a platform for you to connect with salons. However, we do not control or guarantee the quality of services provided by salons listed on our platform. We are not liable for any dissatisfaction with services you receive from the salon.
Fees and Payments
User Conduct
You agree not to:
Limitation of Liability
Salonwala provides its platform on an "as is" basis. We do not warrant that the platform will be error-free or uninterrupted. To the fullest extent permitted by law, Salonwala is not liable for any indirect, incidental, or consequential damages arising from your use of the platform or the services provided by salons.
Termination
We reserve the right to suspend or terminate your access to Salonwala at any time, without notice, if you violate these Terms or for any other reason.
Changes to the Terms
We may update these Terms from time to time. We will notify you of any significant changes by posting an update on the app or website. Your continued use of the platform after any changes indicates your acceptance of the updated Terms.
Governing Law
These Terms and your use of Salonwala are governed by and construed in accordance with the laws of India. Any disputes arising from or relating to these Terms will be subject to the exclusive jurisdiction of the courts in MAHARASHTRA.
Contact Us
If you have any questions regarding these Terms, please contact us at:
Definitions
"Platform" refers to the Salonwala website and mobile application.
"Users" refer to customers who use the platform to book salon services or purchase products.
"Sellers/Service Providers" refer to the salons, beauty parlors, and massage centers listed on the platform.
User Registration
To access certain services, you may need to create an account with Salonwala. You must provide accurate and complete information during registration. You are responsible for maintaining the confidentiality of your account details and any activities under your account.
Booking Services
Salonwala allows users to book appointments for salon, beauty, and massage services through the platform. Appointment availability depends on the individual service providers, and Salonwala is not responsible for any delays, cancellations, or rescheduling by the service provider. Users agree to arrive on time for their scheduled appointments. Late arrivals may result in a shorter appointment duration or cancellation.
Payments
Payments for services and products can be made through the platform using various payment methods. Some services may require advance payments or deposits, which will be clearly stated during booking. Refunds and cancellations are subject to the service provider’s cancellation policy. Salonwala is not liable for refund processing but will facilitate communication between users and service providers if necessary.
E-commerce Services
Salonwala allows users to purchase beauty products from registered sellers. Prices and availability of products are determined by the sellers and may vary. Salonwala is not responsible for any product quality or delivery issues. Any disputes must be resolved directly with the seller.
Service Provider Responsibilities
Service providers must ensure that their business information, services, and prices listed on the platform are accurate and up to date. Service providers agree to honor the appointments booked through the platform and provide services as described. Salonwala is not responsible for any disputes between users and service providers regarding the quality of services rendered.
Cancellation Policy
Users can cancel or reschedule appointments as per the cancellation policy of individual service providers. Service providers may charge cancellation fees as per their own policies. Repeated cancellations or no-shows by users may result in suspension or termination of their Salonwala account.
Intellectual Property
All content on the platform, including logos, trademarks, images, text, and graphics, are the property of Salonwala or its licensors. Users and service providers are not allowed to use, reproduce, or distribute any content from the platform without prior written permission from Salonwala.
Limitation of Liability
Salonwala acts as an intermediary between users and service providers and is not responsible for any service failures, damages, or losses incurred by users. Salonwala does not guarantee the availability, suitability, or quality of services provided by the service providers. In no event shall Salonwala be liable for any indirect, incidental, or consequential damages arising out of the use of the platform.
Privacy Policy
By using Salonwala, you agree to our Privacy Policy regarding the collection, storage, and use of your personal information. Salonwala takes reasonable measures to protect user data but is not liable for any unauthorized access to or misuse of personal information.
Changes to Terms
Salonwala reserves the right to modify these terms and conditions at any time without prior notice. Continued use of the platform after any changes to these terms will constitute your acceptance of the revised terms.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising from the use of the platform shall be subject to the exclusive jurisdiction of the courts in Mumbai.
Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at support@salonwala.com.